We're here when you need us.
Whether arranging an urgent clinical consultation, coordinating an international transfer, or inquiring about our medical departments, our dedicated patient liaison team provides prompt, discreet assistance.
Immediate Emergency Triage
For acute trauma, chest pain, stroke symptoms, or severe distress. Zero-wait triage.
Essential Contact Methods
Direct access to specialized hospital services. Connect directly with the team dedicated to your care.
24/7 Acute Care Hotline
Emergency Care
Direct line to our board-certified emergency medicine triage team and critical resuscitation unit.
Main Hospital Switchboard
General Inquiries
Central operator connection for all hospital wings, inpatient pavilions, and administration.
Scheduling & Consultations
Appointment Desk
Direct booking assistance, specialist schedule coordination, and multi-disciplinary referrals.
Secure Electronic Correspondence
Patient Concierge Email
Encrypted correspondence for non-urgent clinical inquiries, record transfers, and administrative requests.
Main Campus Entrance
Hospital Address
Overlooking Lake Geneva with dedicated private drop-off, subterranean secure parking, and helicopter helipad.
Department Direct Contacts
For direct administrative lines, diagnostic scheduling, and international concierge liaison.
Inpatient Admissions & Concierge
Admissions Directorate
International Patient Liaison
Global Patient Services
Diagnostic Imaging & Laboratory
Imaging Reception
Billing, Insurance & TPA Desk
Patient Accounts
Medical Records & Archives
Health Information Mgmt
Send a Secure Message
Our medical concierge liaisons review messages promptly during active clinic hours. All submissions are protected under strict medical confidentiality standards.
Location, Parking & Operating Hours
Positioned along the serene shores of Lake Geneva at Quai Gustave-Ador, our campus offers barrier-free patient accessibility, discreet subterranean valet, and rapid transit connections.
Quai Gustave-Ador 62, 1207 Geneva
Campus Address
Aurelia Health Medical Center Geneva
Quai Gustave-Ador 62
Parc des Eaux-Vives Medical Enclave
1207 Geneva, Switzerland
Underground Parking & Valet Arrival
Complimentary white-glove valet parking is available at the main rotunda entrance for all arriving patients, visitors, and emergency attendees.
- Direct heated subterranean garage with 140 monitored private bays
- Dedicated rapid-charge EV stations (Type 2 & CCS 150kW)
- Zero-barrier step-free elevator access directly into clinical pavilions
- Dedicated ambulance and emergency drop-off turnabout at the West Wing
Comprehensive Hospital Hours
All hours listed in Central European Time (CET). Emergency department operates uninterrupted.
Emergency Department & Trauma Unit
24 Hours / 7 Days / 365 Days
Always open with trauma surgeons, emergency physicians, and resuscitation suites on active standby.
Outpatient Clinics & Specialist Consultations
Monday – Friday: 07:30 – 19:00 · Saturday: 08:30 – 14:00
Scheduled and same-day priority appointments across all medical and surgical sub-specialties.
Patient Support & Telephone Concierge
Monday – Sunday: 07:00 – 21:00 CET
Direct human operator assistance for general inquiries, booking help, and hospital guidance.
Diagnostic Radiology & Molecular Imaging
Monday – Saturday: 07:00 – 20:00 (24/7 on-call for Emergency)
3.0T MRI, dual-source spectral CT, and ultrasound diagnostics.
Hospital Pharmacy & Medication Dispensary
Monday – Friday: 08:00 – 19:30 · Saturday: 09:00 – 16:00 (24/7 Inpatient)
Ground-level main concourse pharmacy with direct prescription fulfillment and consultations.
Ready to arrange your consultation with our specialists?
Select your preferred medical specialty, choose your physician, and schedule your appointment online in just a few quiet steps.