AureliaHealth
Patient Services • Guidance

Patient Information & Clinical Guide

Everything you and your family need for a seamless, comfortable, and tranquil healthcare experience at Aurelia Health.

Consultations • Triage

Book an Appointment

Schedule a consultation with our leading medical specialists across our 12 clinical centres of excellence.

Schedule Consultation
24/7 Urgent Care

Emergency Department

Round-the-clock level 1 acute trauma triage, rapid cardiovascular intervention, and direct emergency admissions.

Patient Support & Hospital Stay

Admission & Concierge Check-in

Personalized room check-in, dedicated medical concierge, private valet, and tailored nutrition regimens.

Direct coordination with your attending physician and private nursing escort upon arrival.

Visiting Hours & Family Suites

Flexible visiting schedules for private suites with dedicated lounge areas and overnight companion accommodations.

Open visiting from 08:00 to 21:00 with 24-hour access for designated immediate companions.

International Patient Services

Multilingual case managers, medical visa expedited processing, airport transfers, and bespoke translation.

Serving diplomatic missions, global private clients, and cross-border medical referrals.

Insurance & Medical Billing

Direct settlement with premier Swiss and international private medical insurance providers.

Itemized statements, transparent pre-treatment estimates, and bespoke coverage clearance.

Medical Records & Teleconsultation

Encrypted patient portal access, second-opinion dossiers, diagnostic imaging, and post-discharge follow-ups.

Secure Swiss cloud data storage complying with Swiss FADP and GDPR privacy standards.
Personal Healthcare Concierge

Have questions before your visit?

Our clinical concierge team is available 24 hours a day to assist with admissions, dietary requests, specialist referrals, and transport coordination.

Contact Concierge